An ITIL-aligned ticketing and service management system designed to help organizations manage requests, issues, and changes.
TitanDesk is an ITIL-aligned ticketing and service management system designed to help organizations manage requests, issues, and changes in a structured and transparent manner. It provides a single platform where users can raise tickets, teams can respond efficiently, and management can track service performance with clarity.
Built for both IT and non-IT teams, TitanDesk brings order to day-to-day support operations without complexity.
Support multiple categories such as Incidents, Service Requests, Tasks, and Change Requests, ensuring each issue follows the right process.
Define priority levels based on urgency and impact. Configure SLAs to track response and resolution times, helping teams meet commitments.
Route tickets automatically or manually to the right teams or individuals. Clear ownership ensures accountability at every stage.
Set approval flows for service requests and changes, ensuring control and compliance before execution.
Track ticket progress with clear statuses. Enable transparent communication between users and support teams through comments.
Maintain a complete history of actions, approvals, and updates for every ticket, supporting audits and internal reviews.
Access reports on ticket volumes, response times, SLA compliance, and team performance to improve service delivery.
TitanDesk can be used by IT teams, HR, Facilities, and shared service departments. Whether deployed as a standalone tool or integrated with other systems, it provides a clear, ITIL-aligned approach to service management that grows with your organization.